Frequently Asked Questions
Returns
In the first instance please discuss the issue with the item with me. Returns can not be made due to change of mind.
Contact me at info@jennylatto.com or ph +6421868605
Shipping & Pickups
Parcels are sent within NZ via Pass the Parcel Courier. If you need your item sent to a PO Box please get in touch as the item will need to be sent via NZ post and a quotation given.
Please note all endeavour is made to have the correct costs assoicated with sending your item. However in the case of sending more than one item or if an error has been made you will be requested to pay the difference.
Also if you are rural and do not select rural you will be requested to pay the difference.
Allow 2-3 days processing of your order before it is dispatched.
Delivery: can take from 5-7 business days.
If you would like a quote for sending overseas please get in touch.
Location for Pickup is Otaua, 5 mins from Waiuku Township (Auckland/Waikato area also known as the Franklin District)
Do you ship your art overseas?
Yes I do please email me at info@jennylatto.com or use the contact tab so we can discuss your requirements.
What payment methods do you offer?
If you are in NZ you can pay by Internet Banking, Paypal or Stripe. If overseas your payment option is Paypal.
Can you tell me about your mixed media art?
I love to create artwork that has a dual purpose. With my mixed media art pieces that use wooden bowls or trays they are then finished with a water based urethane. This allows for the art to have a dual purpose. It can be used solely as a piece of art or to serve food in ( dry foods are best) and then the item can be wiped clean with a damp cloth.
What is Uku Chic?
A previous business was named Uku Chic, Uku = short for Waiuku where I live and Chic = as I identify as female. I sewed a variety of items from kids clothes to adults, swimming bags and so much more. I still love to sew but more of a focus on upcycled items
Repurposed Sewn Items
All fabric/items are washed before use. Every endeavour is made when creating an item to make it without blemish or marks. However, with reused materials due to age and pre-use this is not always possible. If you have any questions please ask as items can not be returned for change of mind.